Shipping & Returns

Welcome to Exis Solutions! This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website, https://exissolutions.co.uk. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing Time

• All orders are processed within [insert processing time, e.g., 1-3 business days] after receiving your order confirmation email.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• If we experience a high volume of orders, processing may be delayed. We will notify you of any significant delays.

2. Shipping Rates and Delivery Estimates

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on your location and the shipping method selected.
• Delivery Estimates: Delivery times vary based on the shipping method chosen and your location. Typical delivery estimates are:
  • Standard Shipping: [Insert estimated delivery time, e.g., 3-7 business days]
  • Express Shipping: [Insert estimated delivery time, e.g., 1-3 business days]
• Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances, including customs processing or carrier delays.

3. Shipping Destinations

• We currently offer shipping to [list the countries or regions you ship to, e.g., the UK, Europe, etc.].
• If you are located outside of our listed shipping destinations, please contact us at [insert contact email] for more information.

4. Order Tracking

• Once your order has shipped, you will receive an email notification with tracking information.
• You can track the status of your shipment using the tracking number provided and the carrier’s website.

5. Customs, Duties, and Taxes

• Exis Solutions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping, including tariffs, taxes, and customs charges, are the responsibility of the customer.

6. Shipping Restrictions

• We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas. Please ensure you provide a valid shipping address during checkout.
• Hazardous materials, perishable goods, or items with special shipping regulations may have restrictions. Contact us for details on specific products.

7. Lost, Stolen, or Damaged Packages

• Exis Solutions is not liable for any products lost, stolen, or damaged during shipping. If you receive your order damaged, please contact the shipping carrier to file a claim.
• Please retain all packaging materials and damaged goods before filing a claim.

8. Shipping Policy Changes

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically for the latest information.

9. Contact Us

For questions or concerns about our shipping policy, please contact us at:

Exis Solutions
Email: info@exissolution.co.uk